crazy old ladies

some days working at a call center for old people on medications can be pretty entertaining, especially when you have a neighbor who is having a frustrating call. I found out today its not so entertaining when its you who is having that kind of call. but i decided to share this particularly frustrating call i had today for everyone else to have a laugh.

:me: thank you for calling customer service my name is kit and i will be assisting you, may i have your name please?
:caller: what was your name?
:me: kit, K-I-T
:caller: do you have my number in-case the call drops so you can call me back.
:me: no i do not
:caller: i cant hear you
:me: i said i dont have your number
:caller: you dont have my information in front of you?!
:me: no i do not
:caller: i put it into the phone
:me: sometimes it doesnt populate an account

:caller: what?
:me: i said sometimes it doesnt bring an account up
:caller: so you dont have my number?
:me: no, i dont have your number
:caller: what?
:me: i said i dont have your number

:caller: you dont have ANY of my information?!

:me: no, no i dont
:caller: well can you look up a medication for me?
:me: yes, what is the medication?
:caller: (cant understand what she said), so do you want my number?
:me: sure, whats your number?
:caller: WHICH NUMBER?!?!
:me: mam i dont appreciate you yelling, i just need the number your trying to give me.
:caller: why are you being rude?
:me: im not being rude im just making sure you can hear me.
:caller: are you sleepy?
:me: no????
:caller: cuz you sound cranky
:me: what is the name of the medication you want me to look up?
:caller: UUUUGGGGGHHHHHH its (CANT UNDERSTAND BUT SHES YELLING IT LIKE IM THE IDIOT)
:me: alright can you spell it for me then?
:caller: no i dont know how to spell it! why would i know how to spell it?!?! why are you being rude?! should i hang up and get someone else?
:me: im not being rude to-
:caller: i cant hear you. i think ill just hang up and get someone else
:me: alright go ahead

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:caller: your not even going to tell me goodbye?!?!?!
:me: BYE!!!!!!!!! (correct closing was supposed to be "thank you for calling customer service and you have a good day" but i hope she had a crap day honestly)